Bài học này giúp học viên:
Dear Mr. /Ms. … , / Dear Sir,/Madam,
I received your letter last week, requesting my feedback regarding the service/the product you (your company/your restaurant/your centre) provided. Unfortunately, I was too busy with my job at that time so I had to delay responding until this week.
Firstly, for your first question about what I feel satisfied with your product/ service, I think that…….. (khen cái gì tốt)
Secondly, about what I am not happy with your service/product, I suppose that……….. (chê)
Finally, coming to the last question about what I want to change in your service/product, I believe that……. (muốn thay đổi gì, đề xuất gì để sản phẩm, dịch vụ tốt lên)
I hope that what I have noted down is useful for you. Don’t hesitate to contact me in person or via email if you need further information.
Best Regards, / Yours sincerely,/ Yours faithfully,
– Trước khi viết dành 3-5 phút đọc kỹ đề bài, xác định xem thư thuộc loại nào, trang trọng hay thân mật, mục đích viết thư để làm gì (cảm ơn, cung cấp thông tin, yêu cầu, ….) Xác định câu hỏi trong đề bài/ yêu cầu của đề bài để biết những ý chính cần trả lời. Vạch ra dàn ý để bài viết bố cục rõ ràng và đủ ý.
– Trong khi viết dựa vào dàn ý để viết thành 1 lá thư hoàn chỉnh, lưu ý chia đoạn, sử dụng từ nối liên kết ý (Firstly, Secondly, Finally),
– Trình độ B2: viết câu phức, sử dụng nhiều từ vựng hay
– Sau khi viết thì nên dành 1 chút thời gian đọc lại kiểm tra các lỗi về chính tả và ngữ pháp nếu có.
This is part of an email you received from your university.
Write an email responding to Mr Jones.
You should write at least 120 words. You do not need to include your name or address. Your response will be evaluated in terms of Task Fulfilment, Organization, Vocabulary and Grammar.
“Dear all students, We are surveying the Business course and would like to receive your feedback on the course you have attended. Would you be so kind to give us your comments on the following aspects:- Course organisation- Course delivery (teaching)- Materials and equipment” |
Sample
Dear Mr Jones,
I am writing this email in response to your request for my feedback on the Business course that I attended.
Firstly, I suppose that the course, in general, was really good in terms of organization, teaching and materials. The organization was clear as the professor gave us the course outline at the beginning, in the first section. The standard of teaching was really good. I mean the professor was really helpful and professional. He organized a variety of activities for us to take part in such as working in pairs, and groups or making presentations.
On the other hand/ However, there are several things that I was not quite satisfied with and that could be improved. Firstly, I thought the course was fairly easy at the beginning of the course. Secondly, we got too much workload with plenty of assignments and essays. I suggest that the work should be more evenly balanced. Finally, concerning the materials of the course, there were not enough copies of key texts.
I hope that the information I have noted down here is helpful to you. Please do not hesitate to ask me if you need further information.
Yours sincerely,
Peter